Costume Dramas for Modern Day Heroines

Terms and Conditions


Our policy

When you buy from Frances Annie Baxter you are purchasing something different. We do not mass-produce. Our products are intended to be unique items, which enhance your individuality. As all of the products are handcrafted and some use a mixture of new and vintage materials we cannot guarantee that the product you receive will be exactly the same as the one in the picture or product description although we will do our best to ensure that it is. We listen carefully to our customers – so please, tell us what you like to wear and what you need. You can contact us either by email to: info@francesanniebaxter.co.uk or via our blog. We'll do our very best to meet your demands.

Sizing

Our garments come in standard sizes from 8– 18. Frances Annie Baxter aims to cater for individual desires. Each item is hand crafted and unique. We want our customers to communicate with us so that we can provide a personal service with no obligation to buy. A bespoke service is offered to cater for minor adjustments to the length of sleeves and hems for clothing offered for sale online. You can also commission you own unique piece in a size and colour of your own choosing and we will endeavour to fulfil your dreams. Please use the contact page for an initial enquiry.

Delivery

All purchases will be sent by Royal Mail first class recorded delivery. Cards and jewellery are usually dispatched within 5 working days. All other products please allow 28 days for deliveries as most of the items are made to order. If the items cannot be made in this timescale contact with the customer will be made as soon as possible.

If you have any queries with regards to your delivery, please contact us quoting your name, address and order number by email to: info@francesanniebaxter.co.uk Telephone 07733024749 between the hours of 9a.m. and 5p.m. Monday to Friday.

Postage

You will receive a confirmation email when your order has been received and despatched.
Delivery charges are as follows:
Orders under £35, delivery = £1.50
Orders over £35, delivery = £5.50

Returns and Exchanges

If you wish to return and garment for refund or exchange, please comply with the following procedure: You can, at any time within 14 days of receiving your order, return all or part of your order to us. The items returned in ‘as new’ condition. We are unable to accept items where there is evidence that the items have been used and damaged.

Please carefully parcel up your return and complete and enclose the returns slip that was included with your original order. This is important as if you do not enclose the returns slip, we will not be able to process a refund or exchange as we will not be able to indentify you.

Please post your returns parcel to:

Frances Annie Baxter
1 Swan Road
Iver
SL0 9JZ

Please obtain a proof of posting receipt. We will not be responsible for returned items that are lost in the post. On receipt of the returned item(s) we will either exchange (if you have requested an exchange and we have the appropriate item in stock) or refund the purchase price to the payment card used to pay for the original order.

This returns procedure is in addition to your statutory rights and does not affect your right to cancel the contract within 7 days under the Consumer Protection (Distance Selling) Regulations 2000.

Contact Information

For details on how to commission your own piece or something similar to what you have seen online please contact us. If you want more information or pictures of a product please contact us. For any queries please contact us at info@francesanniebaxter.co.uk

Online Purchases

All requests to order goods from Frances Annie Baxter shall be provisional and non-binding until payment takes place. For the avoidance of doubt a contract between the parties shall not be established until this takes place.

Cancelling Your Order

You have the right to cancel your order within 7 days for a full refund. You must inform Frances Annie Baxter via e-mail at info@francesanniebaxter.co.uk within 7 days clearly stating your order number. If orders have already been shipped, you will need to return the order to us as described in ‘Returns and Exchanges’ above.

Payment Options

All transactions are taken via PayPal. Payment is taken at the time of order and is taken securely by a company called PayPal. All secure pages are provided directly by them, the card information provided to PayPal is never passed on to Frances Annie Baxter nor is it ever held on our servers.

Cheques and postal orders are also welcome, though goods will not be despatched until cheques have been cleared.

Pricing

Every effort is made to ensure that prices shown on the Frances Annie Baxter website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

Export Restrictions

Overseas orders can be accepted if the payment is made by a credit card registered at a UK address. If this is not available then special arrangements, such as payment by cheque, can be requested.

Currency

Purchases are made in Pounds Sterling.

Disclaimer

Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether expressed or implied in relation to its accuracy.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.